An article written by Steve Helmich that I believe is as relevant today as when I first read it in 2009. It embodies in my opinion where true value for a client can be derived.

Planning that lasts a lifetime

26 March 2009

I want to put it to you that a financial adviser is really a life coach and just like any other coach, their role is to change habits and get better outcomes for the person or people they are coaching. The only difference is that the value a financial adviser adds can’t be witnessed in just six weeks after following a fitness regime – the rewards pay off over a number of years. It takes discipline and it takes time.

So why is it that the financial planning profession struggles to clearly articulate to the broader Australian public the value they add in their relationship with clients?

Why is it a well-kept secret that is known to those who have a relationship with an adviser but doesn’t seem to be understood by many industry commentators or critics?

Perhaps the best place to start is by blowing some of the misconceptions out of the water. The greatest of these misconceptions is that a financial adviser’s main task is to beat the market or to select the next best share to invest in. This leads many to the question of why people should pay money to advisers in the current environment when asset values are falling. In reality, I do not know of any adviser who guarantees they can beat the market, and if a adviser promotes that as their value proposition, they are setting themselves up for a fall.

The value and strength of the relationship between a financial adviser and a client is somewhat intangible, but by seeking and taking an adviser’s advice, a family can be set up for life.

The Australians out there who have a close relationship with their financial adviser know exactly what I’m talking about.

For my wife and I, the strength of the relationship with our financial adviser was recently put into perspective when we finished a review of our strategy and despite the fact that our asset values had decreased, my wife turned to me and said, “I always feel good after visiting that office”.

This is exactly what you want from your adviser: peace of mind and confidence in your future strategy.

It is the intimacy of the relationship between clients and advisers that offers great value to clients.

Over a period of time, a financial adviser will achieve more for a family than any other professional – the value of their work will span generations.

What does a planner actually do to add value?

Very early in the process an adviser will sit with a client to work out what goals or dreams they want to achieve in life.

Now for many this can be a challenge, especially in a situation where a husband and wife can’t reach an agreement on what the future looks like.

Quite often, the adviser will take on the guise of a counselor or mediator in situations such as this.

How do you put a value on this? I can’t think of another profession that actually asks you to think ahead about your life and plan your goals.

After identifying the goals and reviewing the clients’ current financial circumstances, the adviser will set a path to achieve those goals while articulating the risks involved in such a plan, including making sure contingencies are in place. The adviser will also help manage cash flow, minimise tax and facilitate the correct asset ownership for their clients.

It is true that for many, visiting an adviser can be a very emotional and confronting experience.

Imagine being told you have to curb your spending and work to a budget – this isn’t always a message a mature adult likes or needs to hear.

 It is this financial discipline that is missing in the lives of many Australians and it often takes hearing the harsh reality of the situation to make people realise the trouble they are in or what they need to do to achieve their dreams. How can you put a value on this?

We often hear about fees, charges and investment returns as being the key inhibitors for people who retire with too few dollars – the truth is that Australians need to contribute more than the compulsory employer superannuation contribution of 9 per cent for a comfortable retirement. But they often take action in this area too late in life and the compound effect of time cannot make up the shortfall.

A financial adviser helps people plan for their retirement by forecasting exactly how much they will need to achieve a comfortable lifestyle in retirement.

They will then help a client change their ways.

The value of peace of mind

The world we live in is full of instant gratification (mostly on credit) and the value of using a financial adviser has limited appeal instantly. But in the long run it is the most valuable professional relationship someone can have – it’s life changing. Despite this, people do not flock to the offices of financial advisers to seek their professional and valuable advice. Many of the new clients who walk through the doors of our financial advisory practices are referrals from existing clients who have witnessed firsthand the value of advice.

Often people seek the advice of a financial adviser much later in life, but it pays in the long run to benefit from advice early in order to achieve goals and dreams.

Why do only 17 per cent of Australians seek financial advice when there is so much value in it? Is it the fear of the unknown? Is it the fear of being told things you don’t like to hear? Or is it just the uncertainty attached to the advice process and how much it might cost?

It is probably all these reasons, but the sad fact is that those who don’t enjoy the benefit of having a close relationship with a professional financial adviser during their life will be worse off. They will most likely never achieve their financial and lifestyle dreams and goals, and in a country like Australia, that should be a crime.

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John McAuliffe